HVAC Triage Script Library

LNL AI Agency // Free Download

PDF · 9 Flows · Instant Access

HVAC AI Dispatch

Triage Script
Library

Flow 1 — No-Heat Emergency Safety

Flow 2 — Gas Smell Safety

Flow 3 — Frozen Coil Included

Flow 4 — After-Hours Included

Flow 5 — Warranty Included

Flow 6 — Second Opinion Included

Flow 7 — Commercial Included

Flow 8 — Maintenance Plan Included

Flow 9 — Recall Notice Included

Preview — Flow 1

Thank you for calling. I can help you get a technician out as quickly as possible. First — is anyone in the home experiencing headaches, dizziness, or an unusual smell?

BRANCH IF

Customer reports symptoms → HARD ESCALATE TO HUMAN. No appointment flow attempted.

IF Temperature below 45F inside → Flag VULNERABLE OCCUPANT risk. Escalate to on-call immediately.

IF No symptoms, gas furnace → Book emergency priority. Flag GAS FURNACE / NO HEAT in CRM job notes.

HANDOFF TRIGGER

Any safety symptom = immediate human escalation. No exceptions. Technician push notification on job creation.

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All 9 flows + full branching logic

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9 complete flows · Safety escalation logic · CRM handoff notes · Instant PDF download

9 Triage Flows Branching Logic Safety Protocols CRM Handoff Notes Sample Transcripts Free — No Credit Card

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